How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.

How do I create a kneebracein.com account?

Go to your account, provide the requested information, and you’re ready to go.

How to place an order?

Select your favorite collection, then click product details. Next, please select your size and click the product page’s ADD TO SHOPPING CART button. Next, review the items in your shopping bag by clicking the MY CART at the top right of the page.

Click on ‘CHECKOUT’ to complete your order.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. 

EMAIL US: contact@kneebracein.com

When will my credit card be charged?

Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.

How can I track my order?

Please contact customer service for order information after delivery.

How do I know which knee brace is right for me?

Selecting the right knee brace depends on your specific needs, such as the level of support required, intended use (daily activities, sports, post-surgery), and any specific conditions like arthritis or ligament injuries. Our product descriptions and sizing guides can help you make an informed decision. For personalized advice, our customer service team is here to assist.

Can I wear a knee brace all day?

Yes, many of our knee braces are designed for all-day comfort. However, increasing wear time is important to allow your body to adjust gradually. If you experience any discomfort or circulation issues, remove the brace and consult with a healthcare professional.

How do I care for my knee brace?

Care instructions vary by product, but generally, knee braces should be hand-washed in cold water with mild detergent and air-dried. Avoid bleach, machine washing, or drying, as this can damage the brace’s materials and structure. Always refer to the specific care instructions provided with your knee brace.

What if my knee brace doesn’t fit correctly?

A proper fit is crucial for the effectiveness of a knee brace. If your brace doesn’t fit as expected, please contact our customer service for assistance with returns or exchanges. We’re committed to ensuring you have a knee brace that fits your needs and comfort level.