Contact Us

If you have any questions, comments, suggestions, or requests, please get in touch with us through the following contact information:

Contact name: Mr. Smith

Tel: +12125356160

Email: contact@kneebracein.com

Address: 66 E 80th St # 1A, New York, NY 10075

We are available Monday to Sunday, 9:00 AM – 5:00 PM

Privacy Policy

Privacy Statement

How to protect your privacy is very important to us, kneebracein.com to protect your privacy. All your personal information will be stored in an “offline” environment, and customer information will not be accessible via the Internet anytime. In addition, we promise not to sell user information; the website’s main purpose is not to collect users’ personal information and not to use users’ personal information or pictures for advertising without the user’s consent.

Visitor Information

Our website automatically identifies your internet service provider when you visit us. Other information automatically relates to the number of pages you see and the time you spend on our website. We review this information to help us improve or customize our website according to your needs.

Information You Provide

We may use your email address for the following purposes: we may contact you about your order or respond to questions you have asked us. We may send you email notifications about new products, weekly specials, or online promotions with your permission. We will not rent or trade your email address with other companies.

What Are Cookies, And Why Do We Use Them?

Cookies are tiny text files stored on your computer when you visit certain web pages that record your preferences. For example, KneeBraceIn uses cookies to track the items in your shopping cart and remember when you return to our store. They do not harm your computer, and we do not use cookies to store any personal or financial information about you on your computer. You can set your web browser always to be notified when you receive a cookie.

What Information Do We Collect? Why Do We Need It?

We may collect your name, address, email address, and telephone number.

When you order from KneeBraceIn, we will need your name, street address, phone number, or other “offline” contact information.

We will need this information to complete and support your order on the KneeBraceIn website. This information will only be disclosed to our employees and third parties if they are involved in fulfilling, delivering, or supporting your order or when you use the KneeBraceIn website.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We May Collect Purchase Information

We may collect information from purchasing products or services, such as payment methods. We use this information to process your order and to support your continued use of the KneeBraceIn website.

We May Collect Navigation and Routing Data

When you browse our website, we may collect navigation and routing data that shows which pages are visited and how various extended features are used. This information does not reveal your identity. This information is only used to analyze trends and statistics on how visitors use kneebracein.com, not to track personal activity.

How Do We Protect the Information You Provide Us?

Protecting your order information is our top priority. Therefore, our systems never store your name, personal information, and credit card numbers on the Internet. Instead, after the data is entered, it is sent encrypted directly to a computer system that is not on the Internet.

Additionally, we use Secure Sockets Layer (SSL) technology to protect your online order information. If you want to check the security of your connection, look at the bottom left corner of your browser window after accessing a secure server. (You must not use SSL until you have added an item to your cart or started checkout). For example, if you see an unbroken key or a closed lock (depending on your browser), SSL is active, and the server is secure. You can also double-check by looking at your browser’s URL. The site address will change when accessing a secure server from “HTTP” to “HTTPS.”

Some browsers and firewalls do not allow communication through secure servers. It means you will not be able to connect to the server and place an order over a secure connection. If this is the case, you can always place an order by contacting our customer service department at 电话.

Please note that when you purchase from kneebracein.com, we will send you an email confirming your order, and we may also need to connect with you via phone, mail, or email if we have additional questions about your order connect.

Can You Change Your Information or Request Not to Receive Any Other Data from Us?

We respect your right to use your personal information only as you wish. If you are not interested in receiving information from kneebracein.com, we will not send it to you. Please call our Customer Service Center at 电话 or email us. We need to know your email address, full name, and information you no longer wish to receive.

You may also use the same phone number and email if you need to update or correct your mailing address, phone number, email address, or other personal information.

Accept the Terms

By using the kneebracein.com website, you agree to this Privacy Policy. This Privacy Policy supersedes any earlier version. If you do not agree with anything stated in our Privacy Policy, please do not use the kneebracein.com website. We may change our Privacy Policy by posting a new version on this page. It is your responsibility to check it frequently.

Contact Information

If you have any questions or comments about this Privacy Policy and our privacy practices, contact us at:

Tinnitus Control Inc
66 E 80th St # 1A, New York, NY 10075
contact@kneebracein.com
+12125356160

Shipping Policy

Shipping Rates

Our shipping charges are based on your order amount. We offer standard shipping and express shipping for your items and offer free shipping on all packages.

Standard Shipping: $4.99 (Orders below or include $29.99)

Free (Orders over $29.9)

Express Shipping: $6.99 (Orders below or include $29.99)

Free (Orders over $29.9)

Delivery Time

Our order processing time is 1-2 working days. Our order cutoff time is 5:00 PM, Monday – Friday. Orders after 5:00 PM on Friday will be processed and shipped next Monday. (holiday extension). Package shipping takes 2-5 working days, so delivery time is usually 3-7 working days, depending on the shipping method and the delivery location. Customers can check their packages through online customer service, and we will track the status of customers’ orders in real-time.

Note: Please check whether the receiving information is correct before paying for the order, and it cannot be changed after delivery.

Service Area

We take pride in offering services exclusively within the United States to ensure efficient and prompt deliveries to our valued customers. At this time, we regretfully do not process international orders. Thank you for understanding and supporting our commitment to serving the domestic market.

Sales Tax

The merchant bears all taxes.

Customer Support:

Our customer support team can answer any questions or concerns about shipping or delivery. If an order has been processed for more than 10 working days, customers can choose to reship it or receive a $5 coupon as compensation. If a package has not been received after 60 calendar days, customers will receive a full refund and can choose to have the package reshipped or receive a $5 coupon as compensation.

What if the Package Is Lost in Transit?

Sorry, we are not responsible for the loss of the package in transit; you can contact us and provide your order number, and we will help you find the logistics company to claim.

Contact Us

If you have any questions about this policy, please feel free to contact customer service at contact@kneebracein.com

Refund Policy

Returns and Cancellations

Your satisfaction and comfort are our top priorities at KneeBraceIn. If for any reason you are not completely satisfied with your knee brace, we offer a straightforward return policy.

Return Eligibility:

For a knee brace to be eligible for a return, it must meet the following conditions:

Condition: The knee brace must be in its original condition, unused, and with all packaging materials intact. This ensures the product is in a state that allows for a return to inventory.

Time Frame: Returns must be initiated within 30 days from the date of purchase, allowing you ample time to assess the fit and comfort of the product.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns to process your request efficiently.

Cancellation: Cancellations are supported within 30 minutes of placing an order. If you wish to cancel your order, please contact us immediately at contact@kneebracein.com. Once an order has been processed, it cannot be canceled.

If you have a refund, please pay attention: After your refund application is approved, the payment amount will be returned to your payment account in the same way, but the shipping fee is not refundable. Due to different payment methods, the processing time of the refund to the report will also be different, generally between 1 to 2 working days. If it is overdue, please contact us via Email at contact@kneebracein.com.

Return Instructions

Due to the unique nature of the goods on the website, please check whether they have quality problems and whether they meet your wishes after arrival.

If you received an item damaged or defective, we would happily replace or refund items at no cost if the return request is made up to 30 days from the delivery date.

If the product is damaged differently from the return request when the product is returned to the warehouse, we will reject your return request and return the product. But, again, the customer will be responsible for the shipping cost.

Return Request

Before returning a product, please contact us at contact@kneebracein.com to confirm the return process. Suppose it is our reason, such as the function is damaged, etc.; when you contact us by Email, we may ask you to show the unpacking video, product details pictures, etc.; please keep it properly until the whole return and exchange process finish. We will ship the missing products to you within 1 to 2 working days after confirming the situation, and we will bear the cost of re-delivery.

Suppose you are dissatisfied with the item after receiving it. In that case, we accept return requests for the item in new and unused condition with original manufacturer packaging, in which the user will bear case postage. The site does not charge a relisting fee.

Return Address: Our return address is 66 E 80th St # 1A, New York, NY 10075. Please note that all products that need to be returned or exchanged must be communicated with our store in advance; otherwise, the return will not be processed.

We hope that you are satisfied with your purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at contact@kneebracein.com.